Call us on +44 (0)1865 693 063 email : Liza@boot-bag.com
the boot-bag group : legal stuff
Tabernus Peram Ltd T/A The boot-bag group Terms & Conditions
We are bound by the Consumer Contracts Legislation as a UK company our terms and conditions are set out below :
1.Terms & Conditions
Tabernus Peram Ltd Trading as the boot-bag group is an online UK mail order business and complies with all UK consumer law, including the UK consumer contracts legislation enacted in June 2014. This means you are safe if you shop with us.
All products purchased in the UK are shipped using DHL on a next day signed for service in the UK. We despatch the day after order if the order is received before 3pm GMT or at a weekend.
For Overseas delivers we typically use DHL / UPS / Fed-Ex delivery is typically 3-7 days but can be up to 14 days from order, if you require your goods quickly please make us aware prior to ordering.
2. Warranty & Faults
Warranty covers faults that develop within the first 12 months of use. Warranties cover manufacturing faults but not damage caused by wear and tear. Please email Liza@boot-bag.com if you experience any issues with your boot-bag or any other product purchased via this website. We operate a no quibble 14 day return policy from the date goods are received, if you purchase an item via our websites and return it to us unused and it is deemed not have been diminished, we will refund in full including the standard postage costs. Outside this period we deem the goods to have been accepted.
We only refund postage on goods that are faulty, deemed to be in warranty by the manufacturer or if we send out the wrong item.
If you change your mind about a product after receiving it, we will be happy to exchange or refund it within in 14 days of receipt but you as the buyer are responsible for the return postage costs. Once received we will refund in full to your original payment method including the original standard postage costs. If you are going to return an item please contact us first to request a returns number so when received we know who the goods are from. Please call us on 01865 693 063 or email Liza@boot-bag.com to get a returns number and the returns address.
Prices do include VAT Tabernus Peram Ltd is VAT Registered.
The payment form on this website is used to submit your details to Sage Pay who process the transaction we do not store or get to see your payment details. Any information that is transmitted to Sage Pay is used solely for the purpose of completing your purchase. We will charge your card on receipt of order.
When you browse boot-bag group websites ( boot-bag,com, revo-rack.com carluggagerack.co.uk, carbootracks.co.uk, boot-rack.co.uk, carbicylerack.co.uk, autogepacktrager.com, porte-bagage.com, trunkluggagerack.com, hatch-bag.com ski-rack.co.uk & carroofbox.co.uk ) certain anonymous information about your visit is automatically logged. This may include information about the type of browser you are using the server name and or IP address through which you access the internet, the date and time you accessed a website. This information is not personally identifiable.
Tabernus Peram Ltd cannot take any responsibility for any damages, compensatory, indirect, consequential or direct data loss, profit, property loss or damage and third party claims implied or otherwise when using any of the websites listed in point 6.
Our group websites listed in 6 are regularly updated by information provided to us by our suppliers. We put every effort into updating website information, product descriptions,prices,photos and other information using manufacturer's catalogues prices sheets and websites. Though we try to ensure all information and images are correct, occasionally it is not correct. Because some of the information we use comes from our suppliers, we cannot be held responsible for website errors are these are genuine mistakes. If you purchase any products from us based on wrong information we will replace or refund the product as long as it is unused and undiminished. While every effort is made to ensure that accurate pricing and descriptions are maintained we reserve the right to decline orders if they are based on inaccurate information by either party.
All website content including photographs belongs to Tabernus Peram Ltd and may not be copied without the express permission of Tabernus Peram Ltd